Terms of service

Effective Date: [Insert Date]

Welcome to Whimsizoo (“we”, “us”, or “our”). By accessing or using our website https://whimsizoo.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our Site.

1. Use of Our Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not use the Site:

  • In any way that breaches any applicable local, national, or international law or regulation;

  • To knowingly transmit any data, send or upload any material that contains viruses, spyware, adware, or other harmful programs;

  • To interfere with, damage, or disrupt any part of our Site or any equipment or network on which it is stored;

  • For unauthorised commercial purposes.

2. Intellectual Property Rights

All content on this Site, including but not limited to text, graphics, logos, images, 3D model designs, and software, is the intellectual property of Whimsizoo or our content suppliers. All rights are reserved. You may not reproduce, distribute, or modify any part of the Site without prior written consent from us.

3. Products, Orders & Payments

All prices are in GBP (£) and include VAT (if applicable). We reserve the right to change prices or product availability without notice.

By placing an order, you confirm that:

  • All information provided is accurate and complete;

  • You are authorised to use the chosen payment method.

We reserve the right to refuse or cancel any order, particularly in cases of suspected fraud, unauthorised transactions, or stock issues.

4. Shipping & Returns

Please refer to our Shipping and Returns Policy at https://whimsizoo.com/shipping-returns for full details on delivery timelines, return eligibility, and how to initiate a return or exchange.

5. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. We reserve the right to suspend or terminate accounts if we suspect misuse.

6. Liability

To the fullest extent permitted by UK law:

  • We do not guarantee that the Site will always be available or free from errors;

  • We shall not be liable for any indirect, special, or consequential loss or damage;

  • Our liability for any direct loss or damage shall be limited to the amount paid by you for the product or service in question.

This does not affect your statutory rights as a consumer under UK law.

7. Indemnity

You agree to indemnify and hold harmless Whimsizoo, its directors, employees, and agents, from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Site or breach of these Terms.

8. Changes to Terms

We may update these Terms at any time. Any changes will be posted on this page and your continued use of the Site after such changes constitutes acceptance.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

10. Contact Us

If you have any questions or concerns regarding these Terms, please get in touch with us:

📧 Email: hello@whimsizoo.com
🌐 Website: https://whimsizoo.com